PM intern driving enterprise-scale phone migrations and reporting infrastructure for a global organization.
Problem
1,200+ desk phones across 18 HQ departments needed migration to Microsoft Teams Phone with zero downtime. 30+ concurrent tech initiatives had no single source of truth for status tracking, creating coordination blind spots.
Approach
Coordinated 4 voice engineers for the Teams Phone migration; built Power BI dashboards to track all initiative timelines; oversaw Zoom Phone transitions across 50+ global sites; reclaimed 300+ unused licenses by auditing usage across all sites.
Results
Zero downtime across all migrations; $30K annual savings from license reclamation; 25% reduction in weekly meeting time; 1,000+ employees trained on new systems.
Tech Stack
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